Subject: Assigned to Group - Fw: World gym Burleigh virtual iPad.
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked]
Date: Fri, 11 Dec 2020 01:50:28 +0000

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  Fw: World gym Burleigh virtual iPad. Hi team,

I was wondering if you could please help our customer with the highlighted below?

Coincidentally, when I choose an On-Demand class at our office studio here, I experienced a similar problem.

After hitting the genre e.g. cycle then the duration e.g. 30mins, I would be scrolling through the releases and programs from left to right and the screen would kick me out and go back to the on-demand main menu. Then you would need to start all over again. I think this is the time-out issue that Joely is explaining.

Do you know of any further information about this?

​

Kind Regards,

Jasmine Bourchier | National Launch Coach

Les Mills Asia Pacific | [email-masked]<mailto:[email-masked]>

PO Box 3998 Manuka ACT 2603 AUSTRALIA

tel +61 2 6215 8120 | fax +612 6282 0563 | www.lesmills.com.au<http://www.lesmills.com.au/>

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________________________________
From: Kathryn Tighe <[email-masked]>
Sent: Thursday, 10 December 2020 1:58 PM
To: Jasmine Bourchier <[email-masked]>
Subject: Fwd: World gym Burleigh virtual iPad.

Hey Jas, have you come across the below before? Would you know a solution?

Get Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: Joely | World Gym Burleigh <[email-masked]>
Sent: Thursday, December 10, 2020 9:00 am
To: Kathryn Tighe
Cc: Greg Cartagena
Subject: World gym Burleigh virtual iPad.

Merry xmas everybody …You will be winding down for xmas .

My instructors and I just wanted to give you feedback from the Virtual Ipad and The trip .

We had some issues with it again this morning when the screen had gone blank after a class was cancelled . We then chose another one and it was playing on ipad but not on screen and screen was blank and going a little crazy.  ( Erana taught a sprint class instead)

I then reset the screen monitor thing in the office which Compact have told me to reset if issues with screen still nothing. So then I opened the ipad and turned off to reboot ( Which is so hard to get into by the way) . It then said that we needed to update so I pressed update as it wasn’t going to let me do anything else and it took about 15 mins but. That wasn’t the problem either… Ben from compact then talked us thru how to hook up computer to ipad to see if we could get an image and we could  they them found out it was a Failed Apple adapter and we have gone to get a new one

.

Anyway the issue that I wanted to talk to about is t the choosing of the classes. Is there a way to get rid of the timeout button or setting as it timesout trying to choose cycle programmes , let alone before you can even choose which release , which of course are the newer ones so they are right at the end . When it times out it doesn’t come back to where it left off . You have to start all over again . When you have a room of people waiting for it to start its really stressfull.

The instructors including myself liked it when I was scheduling the releases but if I changed release to teach and it didn’t change in the scheduler then we have had those issues before as well.

Just trying to find a way for it to be more user friendly and then want to allow members to use the play on demand option as that is such a great sales tool .

Thanks so much

Joels

 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4164