Subject: Tech Support Candidate - govind bharti
From: govind bharti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Dec 2020 16:09:48 -0500

| | Tech Support Test

Name | govind bharti
E-mail | [email-masked]
Phone Number | (+91) 7042429015
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New ashok nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | edge telecom | network engineer | 20 nov 2020 | 29699
Previous Employer 2 | Airtel | network engineer | 30 nov 2017 | 18000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i have to check my internet . If my Internet working fine  Then i have to  open other website for cross verification that is there any issue in browser.
and if browser is also fine then i have to check ndtv connectivity with internet with the help of ping command which is ping ndtv.com -t , if we get reply then it means there are some problem in my computer like i have to restart my computer and if i don't get any reply it means there are some problem in website .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

go to the mobile setting
open Bluetooth setting
on Bluetooth
on Bluetooth speaker
select  Bluetooth mode
peer with mobile phone
use your Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job?

I have total 5.6 year of experience in technical field .
i can understand the technical related problem early and also try to resolved it .
i understand the technical term and support accordingly .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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