Subject: Tech Support Candidate - Jaspal Hira
From: Jaspal Hira <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Dec 2020 13:16:02 -0500

| | Tech Support Test

Name | Jaspal Hira
E-mail | [email-masked]
Phone Number | (987) 1395871
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vikas Puri
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ManpowerGroup Services | Senior Executive | | 30256
Previous Employer 1 | Kelly Services | Senior Executive | | 25700
Previous Employer 2 | Randstad | Team Leader | | 21800

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Many basic problems can be solved simply by restarting device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong. Or Open your browser. In the address bar at the top, type in , www.ndtv.com then push Enter or Return. If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding. And It's a good idea to test if the site you're trying to access is down for everyone, or just you. There's a website that facilitates the same.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

Conflict resolution skills
Stress tolerance and resilience
Ability to abide by company policies

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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