Subject: Tech Support Candidate - Amit Pant
From: Amit Pant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Dec 2020 12:36:54 -0500

| | Tech Support Test

Name | Amit Pant
E-mail | [email-masked]
Phone Number | (91) 9971591248
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Laxmi Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio
Software issue and troubleshoot steps

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | | |
Previous Employer 1 | TECHMAHINDRA | Email executive | na |
Previous Employer 2 | TECHMAHINDRA | Chat executive | November 30, 2020 | 18, 000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The best way to check this is to look at the lights on your router or modem, please check your internet connection status. If the problem is the router than in many cases, rebooting your router and modem might solve the problem. To do so, unplug your modem and router, wait for 10 seconds, plug it back in, and then try the website again.

2. Try using a different browser.

3. If you restart your local hardware, it can resolve many problems, including network issues. When you restart your computer, it resets the network connection and any software that could have crashed and caused the issue.

4. Try using a different device.

5. Sometimes websites are down for a while if that happens please check on the website there are many websites that check the same for you.

6. Run the default troubleshooter for windows to check the problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth on your mobile, turn on the discoverable on for faster recognition of the Bluetooth speaker.

2. Now press and hold the power button on your Bluetooth speaker.

3. Now select the Bluetooth Speaker name on your mobile device.

Your Bluetooth speaker is connected now to your your device.

What according to you makes you a good candidate for customer service or technical support job? | I am very interested in applying for the Role of Customer service or technical support for your company and feels that I am a great fit for it after reading the job description and requirements, as I have 2.5 years of experience in Chat and Email support at Tech Mahindra for Flipkart and Paytm process and having an education background in IT field.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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