Subject: Tech Support Candidate - ASHISH Vashisht
From: ASHISH Vashisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Dec 2020 12:15:27 -0500

| | Tech Support Test

Name | ASHISH Vashisht
E-mail | [email-masked]
Phone Number | (+91) 8860811221
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rohini
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Recombigen Laboratories Pvt. Ltd. | Tender/Customer Support | October 2020 | 17000/-
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First I will check my internet connection
2.After If connection is ok , So i will close my browser
and reopen website.
3.IF again same problem clear cookies & caches.
4. troubleshooting web  browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen.
2.Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
3.Tap the name of the Bluetooth device you want to pair with your device.
4.Follow any on-screen instructions

What according to you makes you a good candidate for customer service or technical support job?

Always touch with customer and willing for new things.
And provide the good environment to the customer always support and resolve queries and provide to belief from our end to the customer , we are always within him.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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