Subject: Tech Support Candidate - Vivek Kumar
From: Vivek Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Dec 2020 11:49:14 -0500

| | Tech Support Test

Name | Vivek Kumar
E-mail | [email-masked]
Phone Number | (+91) 9773722670
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Saket
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ATMC Business Processing | Account Executive | 31 August 2020 | 30000
Previous Employer 1 | Hero BPO | CCE | Feb 2016 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | So first thing first, I will check if I have made any error during typing the web address, if that is correct then I will check my connectivity by trying to open diffrent website if that did not work then will open the network settings and will check for connection setting (ip, port and other settings) then will ping to IP. If issue still not resolve then will go for hardware i.e. cable is connected properly or my router is working properly if it is a wireless connection.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will turn the Speaker on and will go to my phone settings then Bluetooth option under connectivity setting then will turn on the Bluetooth of my phone and will look for the speaker's device name then will click on it to pair it. Once paired process complete.
What according to you makes you a good candidate for customer service or technical support job? | I have rich experience of Customer service and I am very much interested in device and technology and can help the person who is in need with my experience.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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