Subject: Tech Support Candidate - Shivani Shivani
From: Shivani Shivani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Dec 2020 10:54:04 -0500

| | Tech Support Test

Name | Shivani Shivani
E-mail | [email-masked]
Phone Number | (91) 8595999895
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lajpat Nagar 4
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Qwik visas | Back office | Sep 2020 | 17
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In this situation first what I would like to is -

1. I will try to figure where and what’s the exact problem is like .
In order to check the main issue I will open a new tab in browser and check if the browser is able to load another website or not .
If the another tab is working fine then It’s means that there is might be some network glitches or I put a wrong browser address in the tab.

2. I will try to open that www.ndtv.com is on another app like Firebox or mozzarella.

3. If the website is still not reloading then I will clear all the cache history from the history setting and restart the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I go the setting and tap the Bluetooth option and turn on the Bluetooth . After turning on the Bluetooth a list of available devices will appear.

(If the speaker is not visible on that appeared list so in this situation press the button on your speaker that makes it appear to other devices.)

And then select the speaker option and connect .

What according to you makes you a good candidate for customer service or technical support job?

Well If I talk about my skills so I don’t have any experience in technical support line but yes I do have experience in customer service.
According to me a great customer service representative is who.who has good listening skills ,patience and good empathy towards their customers.

A great customer service is when we know how to de-escalate a situation with an angry customer . Help the customers solve their concern and queries. Show them empathy and understand the customer desires and perspective.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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