Subject: Tech Support Candidate - Thajalembi Chanu
From: Thajalembi Chanu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Dec 2020 09:29:24 -0500

| | Tech Support Test

Name | Thajalembi Chanu
E-mail | [email-masked]
Phone Number | (+91) 9716330995
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ashram, New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | Genesis Vital Processors Pvt Ltd | Administrative Assistant | 28/08/2020 | 33299
Previous Employer 2 | The Ultrasound Lab | Executive Assistant | 13/02/2015 | 12500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First off all I will check whether my system is connected to the internet or not, then check the spelling of the website. After that I will check whether the browser I am using is supported to open the site. If the same problem occurs after all of the above criteria is checked, then I will wait for sometime or restart the system.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will switch on the power of the bluetooth speaker and my moble phone's bluetooth. After that I will search the name of the bluetooth in my phone and paired it with my phone.
What according to you makes you a good candidate for customer service or technical support job? | I am calm & generous by nature. My active listening and eagerness skills will enable myself to relate with the customers issue and solve it on the spot.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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