Subject: Tech Support Candidate - Vinit Kumar
From: Vinit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Dec 2020 08:50:28 -0500

| | Tech Support Test

Name | Vinit Kumar
E-mail | [email-masked]
Phone Number | (+91) 8130856007
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | R K Puram, New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Customer Support Executive | 2nd December 2020 | 19800
Previous Employer 1 | Tech Mahindra | Customer Support Executive | 16th July 2019 | 25800
Previous Employer 2 | Teleperformance | Sr.Customer Support Executive | 2019 | 25000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As I am getting error to open the website (www.ndtv.com) on my browser, Then I will first check for my network connection and if the network is connected successfully, Then I will go ahead and check for the cookies in network browsing and history.

I will clear all the history from the starting to till time of my browser and also check if the website is not added to the proxy setting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth in your mobile phone.
2. Turn on the Bluetooth on your speaker and put on pairing mode.
3. Open Bluetooth settings in your mobile phone.
4. Search for the Bluetooth speaker in the list available tap to connect and the speaker is ready to use.

What according to you makes you a good candidate for customer service or technical support job? | According to me the things which make me a good candidate in customer support or technical support is I learn fast and when it comes to help customer I try to resolve the issue at the first contact only.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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