Subject: Tech Support Candidate - Amit kumar Choudhary
From: Amit kumar Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Dec 2020 06:18:09 -0500

| | Tech Support Test

Name | Amit kumar Choudhary
E-mail | [email-masked]
Phone Number | (091) 8595182224
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sec 51
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Outlook, veriflow, zoom, Google duos

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wave Infratech | Operations executive | 24july2020 | 19800
Previous Employer 1 | Data flow services India Pvt ltd | Associate | October 2016 | 12000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check for Internet connection,
2. Check anti-virus for and unauthenticated virus
3.check Google and website that I'm using for cache and cookies

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth that want to connect
2. Switch on the Bluetooth in mobile
3. Search for the Bluetooth device of the speaker by its name
4.click on the device name in the mobile and it will be connected

What according to you makes you a good candidate for customer service or technical support job? | I'm a good listener, quick learner, and quick decision making, punctual and polite with patience.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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