Subject: Tech Support Candidate - Vishal Kumar
From: Vishal Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Dec 2020 05:36:08 -0500

| | Tech Support Test

Name | Vishal Kumar
E-mail | [email-masked]
Phone Number | (911) 7303159919
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 12
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Cse | Nov | 21k
Previous Employer 1 | Ison | Cse | June | 13.5k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

*First I will check my internet connection that it is properly working & connected with my pc or not ?

* I will go the setting option in my browser, and clear my cookies & cachies

* If still showing an error, I will try open it in another browser

*  restart my pc and try to open it again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

* I will open my bluetooth option in my phone .
* In bluetooth speaker press the connected option button .
* Then speaker will show in my phone bluetooth option, click on that .
* If any password word required mention it or you can check in speaker box .
* Then either your phone will connect directly toh the speaker or after mentioned the password it will connect to the speaker .

What according to you makes you a good candidate for customer service or technical support job?

* if I am giving my 100% resolution to the customer .
*Customer is very much satisfied with my services .
* Customer is angry with our previous services I will make him/her happy, and deal with very politely manner.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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