Subject: Tech Support Candidate - Rekha Yadav
From: Rekha Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Dec 2020 05:30:55 -0500

| | Tech Support Test

Name | Rekha Yadav
E-mail | [email-masked]
Phone Number | (0129) 9315982545
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad,Sector 3,121004,Haryana
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Securico Electronics | Service Executor | 1 Dec | 20 Thousaand
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | As we know that very common error is speed error that is 404 in this case first priority should refresh the page and check the actual speed of internet,proper wire/wireless connectivity .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I am having Redmi,so i will go to phone setting open bluetooth ON and bluetooth of speaker as well and search for nearby objects in phone and connect.
What according to you makes you a good candidate for customer service or technical support job? | I  am experienced in this area that makes me suitable for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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