Subject: Assigned to Group - Re: Splash Virtual
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked]
Date: Thu, 10 Dec 2020 09:31:54 +0000

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  Re: Splash Virtual Hi Jamine,

The updating of the scheduler comments are common and this has already bee reported to LMI. I hope this can improve in the near future. We have been told to ask all Users to schedule updates well in advance to allow time to update to the Tablet.

Kind Regards,

Greg

Greg Cartagena | Virtual AV Support Specialist
Les Mills Asia Pacific | www.lesmills.com.au<http://www.lesmills.com.au>
PO Box 3998 Manuka ACT 2603 AUSTRALIA
Tel +61 455 508 248 | Email [email-masked]<mailto:[email-masked]>

Les Mills Virtual Support link to our FAQ's<https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739>
Virtual Video Guide Link:
https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow

AV Support Operating Hours: Mondays – Fridays 9:30am – 2:30pm

[signature_1387648400]
[/var/folders/cy/jz6gmzgn12lbvn68mt_q971w0000gn/T/com.microsoft.Outlook/WebArchiveCopyPasteTempFiles/cid4e5d83aa-778e-49ca-92c5-697cfb4b1425]

The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.

From: Paul Smith <[email-masked]>
Date: Thursday, 10 December 2020 at 3:17 PM
To: Greg Cartagena <[email-masked]>, Jasmine Bourchier <[email-masked]>, Tyler Adams <[email-masked]>
Subject: Re: Splash Virtual

Hi Jasmine,

Colin and myself have been there and had everything working perfectly. There are some network issues there which I have detailed and this may be the cause of the projector activation.

I’ve not had any reports from Toa on any operational issues or screen/ projector activation.  Is this a recent issue Jasmine or the issue we have already attended too ?

Paul Smith
Director (Vic)
AV Media Systems (VIC)
TEL: 0410 587 544
[email-masked]
(Sent from iPhone)
________________________________
From: Greg Cartagena <[email-masked]>
Sent: Thursday, December 10, 2020 4:14:25 PM
To: Jasmine Bourchier <[email-masked]>; Tyler Adams <[email-masked]>
Cc: Paul Smith <[email-masked]>
Subject: Re: Splash Virtual

Hi Jasmine,

Welcome back… I thought this was all sorted. I have not seen anything come in from Splash.

Hey Paul, have you heard from Toa since the AV site visit?

Kind Regards,

Greg

Greg Cartagena | Virtual AV Support Specialist
Les Mills Asia Pacific | www.lesmills.com.au<http://www.lesmills.com.au>

PO Box 3998 Manuka ACT 2603 AUSTRALIA

Tel +61 455 508 248 | Email [email-masked]<mailto:[email-masked]>

Les Mills Virtual Support link to our FAQ's<https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739>

Virtual Video Guide Link:

https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow

AV Support Operating Hours: Mondays – Fridays 9:30am – 2:30pm

[signature_904687011]
[/var/folders/cy/jz6gmzgn12lbvn68mt_q971w0000gn/T/com.microsoft.Outlook/WebArchiveCopyPasteTempFiles/cid4e5d83aa-778e-49ca-92c5-697cfb4b1425]

The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.

From: Jasmine Bourchier <[email-masked]>
Date: Thursday, 10 December 2020 at 2:58 PM
To: Greg Cartagena <[email-masked]>, Tyler Adams <[email-masked]>
Cc: Paul Smith <[email-masked]>
Subject: Splash Virtual

Hi Greg and Paul,

I hope you are both well. I have just returned back from 3 weeks of leave and am catching up on some existing virtual cases.

I noted an email from back in late November mentioning that Splash is ready to launch however had a check-in phone call with Toa this afternoon and they are still having issues with Virtual. It is now delaying launch.

Issue 1) Automation is not working. Projector coming down during life classes. Productor and audio not turning on when a scheduled virtual class is set.

Issue 2) It is taking extensive time for Toa to log into the app scheduler.

Log in Details are 96794 and Password: Splash2020.

I will ask LMI about this one. Once he is in it is taking an extended time (sometimes 3 to 4 hours) to see his timetable changes come into effect in the studio.

Thanks in advance for assisting in finalising this launch case.

​

Kind Regards,

Jasmine Bourchier | National Launch Coach

Les Mills Asia Pacific | [email-masked]<mailto:[email-masked]>

PO Box 3998 Manuka ACT 2603 AUSTRALIA

tel +61 2 6215 8120 | fax +612 6282 0563 | www.lesmills.com.au<http://www.lesmills.com.au/>

Grab your comprehensive guide to reopening from our online Re-Set Hub - click here<https://www.lesmills.com.au/clubs/reset-your-club> to download.

The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.

 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4157