Subject: Tech Support Candidate - Priya Mishra
From: Priya Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Dec 2020 03:49:48 -0500

| | Tech Support Test

Name | Priya Mishra
E-mail | [email-masked]
Phone Number | (224001) 8960049363
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Faizabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Teleperformamce DIBS | Customer care executive | 05 August 2019 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I tried to open a website on my browser  however, it shows an error. In order  to  get rid of the problem, I will take the following  steps to diagnose  the problem:
1. Firstly check my internet  connectivity if my laptop is getting a proper connectivity  or not.
2. Now, next  step is to check the wifi  connection and all cables properly attached or not.
3. If the website is correctly written in the browser or not because sometimes  error might occurs due to wrongly typed website name.
4. Now, I will restart my laptop or phone and connect to wifi  again.
In the above mentioned  steps we can easily resolve the problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect a bluetooth speaker to mobile phone:
1. Switch on the bluetooth in mobile phone.
2. Switch on the bluetooth speaker.
3. In the mobile phone search  for name of the speaker name by  choosing the available devices nearby.
4. Once  you find the name of bluetooth  speaker choose it.
5. Hence, the bluetooth  devices are connected  successfully.

What according to you makes you a good candidate for customer service or technical support job? | As per my performance in the previous  company, I am very hardworking and punctual towards my work and work ethics. I can easily grab the new things that makes me more comfortable  with the job of customer  service or technical  support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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