Subject: Tech Support Candidate - Sunny Barnwal
From: Sunny Barnwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Dec 2020 03:36:56 -0500

| | Tech Support Test

Name | Sunny Barnwal
E-mail | [email-masked]
Phone Number | (+91) 8677850140
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida City center
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vantage Integrated security solution private limited | Service Engineer | As per your requirement | 16354
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1.First of all I will check the website spelling.
Step 2.I will check the network signal.
Step 3.I will check the proxy settings too.
Step 4.I will coordinate with the administrator whether the site is restricted or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1.I will turn ON my mobile Bluetooth from setting.
Step 2.After that I will turn ON the Bluetooth Speaker power.
Step 3. I will check the the Bluetooth speaker name in my mobile Bluetooth setting.
Step 4. Once I will find the Bluetooth speaker name in my mobile then I will select that Bluetooth name to connect with my mobile.

What according to you makes you a good candidate for customer service or technical support job?

Patience is most important for the customer service or technical support.
And also customer satisfaction is primary  in customer support job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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