Subject: Tech Support Candidate - Tanisha Juneja
From: Tanisha Juneja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Dec 2020 03:19:18 -0500

| | Tech Support Test

Name | Tanisha Juneja
E-mail | [email-masked]
Phone Number | (+91) 7300542579
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Application support /VM issues

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys Ltd. | Senior Systems Engineer | Currently working | 35,000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | In order to troubleshoot on this problem , I would  try to open the desired website on another browser , if still I am unable to load the website  ,then I will check in settings if the site has been blocked , if so, then I will unblock the site else I will check with my other teammates if they are able to access the website , if so then I will compare their accesses with mine and will request for modification of my rolesets as required and if the website is completely down for all , then will raise a ticket or incidence as required with the concerned team or will request for another workaround.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)I will first turn on the Bluetooth device (speaker) , the device will start with a message , for example ,"your demo device is on for pairing".

2)Then, I will turn on the bluetooth on my phone and check for the available devices for pairing.

3)It will then display all bluetooth connections near me , out of all displayed devices ,I will then select for the demo (reference name for bluetooth  speaker).

4)Connection established - My phone will be then connected to demo.

What according to you makes you a good candidate for customer service or technical support job?

In order to be in a customer service/technical support job role , I should be able to address the customer with full patience in every situation and understand the his needs/issues that he is reporting , I must be able to analyze the customer's requirements/needs and on the basis of that , I should be able to cater their needs/ requirements or resolve the bugs/issues reported by them asap, following the companies policies and standards/procedure if set by company .
The first and foremost thing that makes one a good candidate for customer servicing is that no customer is left unattended/unaddressed and if any customer reaches us , it becomes our primary duty to provide him the best service we can by making the process smooth and easy, thus helping him to experience the best .
Also , it is very important that no company's standard/policy is left unfollowed while servicing.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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