Subject: Tech Support Candidate - Shahim Khan
From: Shahim Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Dec 2020 02:49:46 -0500

| | Tech Support Test

Name | Shahim Khan
E-mail | [email-masked]
Phone Number | (999) 0011082
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | CCE | Resigned | 23000
Previous Employer 1 | IBM India | Practicioner | Resigned | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Clear caches and cookies of the web browser. Close the web browser and launch again.
2. Uninstall and Reinstall web browser.
3. Check with other web browser.
2. If the issue still persists check internet connectivity.
3. Check with the ethernet cable which is connected to port.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn ON the Bluetooth speaker, once it is enable turn ON bluetooth of the mobile.
2. Check with Pair devices. If the device is not available under 'Pair' new devices, check under 'Available devices' or tap more.
3. Tap 'Pair' the name of the bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job?

Firstly, I have experience of more than five years in customer service and I know how interact with customers with patience snd empathy
Secondly, I am a quick learner and past experience on chat and remote sharing tools
Lastly, I have passion for helping people and provide them with quick resolution.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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