Subject: Tech Support Candidate - SAHIL SHEKHAR
From: SAHIL SHEKHAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Dec 2020 02:38:31 -0500

| | Tech Support Test

Name | SAHIL SHEKHAR
E-mail | [email-masked]
Phone Number | (91) 9661211310
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Patna - Ready to reallocate
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Programming Knowledge

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | QLES TECHNOLOGIES | Manager-Customer Success | 31 Dec 2020 | 15000
Previous Employer 1 | Genius Consultant | Desktop Support Engineer DL 1 | 01 feb 2018 | 10500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will make sure Internet Connection is working

2. I will try restarting Browser and clear caches & Cookies

3. Also try opening other website

4. It problem still persists then there is issue from website host server.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on Bluetooth on BT Device

2. Switch on Mobile Phone BT.

3. Search for available device in mobile.

4. If found then Pair the device.

What according to you makes you a good candidate for customer service or technical support job?

# Interest in IT Field after High School
# Completed my Graduation in Computer Application
# Currently working in Same domain.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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