Subject: Tech Support Candidate - Pankah Chauhan
From: Pankah Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Dec 2020 02:28:34 -0500

| | Tech Support Test

Name | Pankah Chauhan
E-mail | [email-masked]
Phone Number | (91) 9716324863
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Khora Colony Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Axis Bank Limited | Assistant Manager | 2 Mar 2020 | 27000
Previous Employer 2 | Pinelabs Pvt Limited | Senior Customer support executive | 11 Oct 2019 | 24000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Initially, I need to check whether my internet is working or not with help of ping commend and afterwards i need to check whether issue with all sites or a particular site.

If the issue with all sites then i need to check my internet connectivity and trying to resolve it ASAP.

Step first, I need to check my system date and time, delete my browser cache, check restricted sites ,add to trusted sites zone, reset zones to default,

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen.
2.Make sure Bluetooth is turned on.
3.Touch and hold Bluetooth .
4.In the list of paired devices, tap a paired but unconnected device.
5.When phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job?

Step One -:  Candidate should know the product or service. To provide good customer service.

Step two -: Be friendly with customers.

Step Three -: Show respect.

Step four -: Be responsive.

Step five -: Say thank you.

Step Six -: Ask for feedback

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |