Subject: Tech Support Candidate - Narendra Kumar
From: Narendra Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Dec 2020 01:51:02 -0500

| | Tech Support Test

Name | Narendra Kumar
E-mail | [email-masked]
Phone Number | (011) 9650554446
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Inderpuri
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCIL | Engineer | 31 Dec 2020 | 44000
Previous Employer 1 | HCL | Engineer | 10 Oct 2013 | 13000
Previous Employer 2 | EXL Services Pvt Lmt | CCE | 19 Apr 2011 | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Identify the type of error
2. Check Internet Connection
3. Spelling of URL
4. Check System Time
5. Check Browser version
6. Check Browser compatibility

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the speaker
2. Turn on bluetooth on mobile
3. Scan and search the device(speaker) on mobile
4. Select the name of the device to connect

What according to you makes you a good candidate for customer service or technical support job? | I am a good listener and soft spoken person. I never got irated. I have a good experience in customer care as well as in technical field.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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