Subject: Tech Support Candidate - Rituparna Das
From: Rituparna Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Dec 2020 01:21:29 -0500

| | Tech Support Test

Name | Rituparna Das
E-mail | [email-masked]
Phone Number | (91) 9337669362
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Agartala, Tripura
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | FEDCO | Analyst | 10.11.2020 | 37000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st will check the pop out option.
Next the internet connection.
Next will try to open from other browser and device

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Go to wireless
Select Bluetooth
Slide the button to on

What according to you makes you a good candidate for customer service or technical support job?

Communication
Convincing power
Knowledge

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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