Subject: Tech Support Candidate - DEEPANSHU TIWARI
From: DEEPANSHU TIWARI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Dec 2020 01:04:26 -0500

| | Tech Support Test

Name | DEEPANSHU TIWARI
E-mail | [email-masked]
Phone Number | (91) 9160295005
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sector 15
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys BPM Ltd. | Senior Technical Process Executive | 06-11-2020 | 32000
Previous Employer 1 | Nvidia Graphics Pvt. Ltd. | Process Executive | 14-08-2019 | 25500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will go to network and sharing center then open properties. Then jump to internet protocol version 4 and open up properties again and put 8.8.8.8 and 8.8.4.4 and try to reopen the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on Bluetooth option in both the devices and pair it going on add a device option.
What according to you makes you a good candidate for customer service or technical support job? | Listening the problem carefully and solving the issue asap or escalating if out of scope.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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