Subject: Tech Support Candidate - Ankit Sharma
From: Ankit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Dec 2020 00:26:08 -0500

| | Tech Support Test

Name | Ankit Sharma
E-mail | [email-masked]
Phone Number | (0120) 4276282
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | noida extension
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ThinQ Green Computech Pvt Ltd | IT Support | still working | 22500
Previous Employer 1 | webcatalyst | desktop support | 3 years | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first i will check date and time of computer system.
if its showing right date and time then i will clear cookies and data from my browser, will also allow all popups

Please list the steps to connect a Bluetooth speaker to your mobile phone. | will start the bluetooth in mobile phone and will search for available devices, if device is found, then will connect the device by pairing
What according to you makes you a good candidate for customer service or technical support job? | he/she should have ability to resolve all queries of customer, should have technical knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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