Subject: Tech Support Candidate - Radhe Shyam
From: Radhe Shyam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 23:46:03 -0500

| | Tech Support Test

Name | Radhe Shyam
E-mail | [email-masked]
Phone Number | (+91) 8930803000
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio
Video Conference

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Access Infotech Pvt Ltd. | System Assistant | Till Date | 20601
Previous Employer 1 | A To Z IT and Management Services P.Ltd. | Customer Support Engineer | 21.02.2018 | 15700
Previous Employer 2 | HCL Services Ltd. | Associate Engineer | 26.08.2015 | 12400

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I wil check if the computer is connected to internet or not ?
If Connected then i will check the proxy setting .
I also want to be the spell check in URL.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all i will power on my Bluetooth speaker.
Then i will press the Bluetooth  button on the speaker to turned on the Bluetooth.
After that i will turn bluetooth of my phone and search for the device arround me and select the speaker and got connected.

What according to you makes you a good candidate for customer service or technical support job? | Provide Best Services to Customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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