Subject: Tech Support Candidate - Vaishali Bilochi
From: Vaishali Bilochi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 22:56:35 -0500

| | Tech Support Test

Name | Vaishali Bilochi
E-mail | [email-masked]
Phone Number | (91) 8852903223
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ahmedabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Basic tech issue

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ttec | Online chat sales consultant | 1 month after resigning | 25000
Previous Employer 1 | Equitas Small finance bank | Business development associate | 2019 | 17000
Previous Employer 2 | Woodenstreet Furniture | Executive Accounts | 2018 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I would ask customer exactly what error he is facing ? I will ask him that which browser he is using.

Than I would suggest a customer to refresh the page first and then put this link and proceed further.

If it doesn't work, I will suggest customer to try some another browser and paste the link or type the name NDTV .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The steps to connect Bluetooth speaker to mobile phone are:

Turn on the speaker
Turn on Bluetooth feature on phone
Search for the name of speaker on phone
Connect the device/ speaker
One the speaker gets connected to phone, you will get sound that devices are connected.

What according to you makes you a good candidate for customer service or technical support job?

I am quickl learner so that makes me confident to solve the queries of customers related to product.

I have patience, which is most important in support service.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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