Subject: Tech Support Candidate - Vakil Khan
From: Vakil Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 22:40:55 -0500

| | Tech Support Test

Name | Vakil Khan
E-mail | [email-masked]
Phone Number | (+91) 9634185147
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Aligarh UP
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HMA Agro Industries Ltd | Technical Engineer | 30/11/2020 | 35000
Previous Employer 1 | Jarvis Equipment pvt ltd Gurgaon | Service Engineer | 30/06/2020 | 30000
Previous Employer 2 | Nassa Elevator Aligarh | Field Service Engineer | 31/07/2020 | 2000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If you see any of these error messages, it might just be a problem with Firefox's cache

The connection was interrupted
The connection was reset
The connection has timed out

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all open the Bluetooth both mobile and speaker and then search if mobile search speaker Bluetooth after that connect with mobile
What according to you makes you a good candidate for customer service or technical support job? | Responsible for every phone call and technically short out troubleshooting from phone and by service call.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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