Subject: Tech Support Candidate - DEBANGAN DINDA
From: DEBANGAN DINDA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 21:52:05 -0500

| | Tech Support Test

Name | DEBANGAN DINDA
E-mail | [email-masked]
Phone Number | (+91) 8981861167
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | KOLKATA, WEST BENGAL
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio
ELECTRONICS / ELECTROTECHNICAL / THERMAL TESTING & CALIBRATION

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TRANSTEK SOLUTIONS PVT LTD. | ENGINEER | December 2013 | Rs.10 Thousands
Previous Employer 1 | NABL Accredited TESTING & CALIBRATION Laboratory: ELECTRONICS REGIONAL TEST LABORATORY (WEST), GODREJ LIMITED (LAWKIM), SUPERINTENDENCE COMPANY OF INDIA (P) LTD, ELECTRO METER CORPORATION, KARANDIKAR LABORATORIES (P) LTD, ASKIB ENGINEERS (P) LTD, LUMETRONICS, HITA TECHNOLOGY (P) LTD. | TEST ENGINEER | December 2011 | Rs.10 Thousands
Previous Employer 2 | ACES INFOTECH (P) LTD. | Computer Faculty | March 2012 | Rs.10 Thousands

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check my Internet Connection.
2.I will check my web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | IN MOBILE PHONE SETTING OPTION THERE IS PROVISION TO CONNECT THE BLUETOOTH TO THE MOBILE.
What according to you makes you a good candidate for customer service or technical support job? | Having good english speaking ability and technically sound.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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