Subject: Tech Support Candidate - Abey Gk
From: Abey Gk <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 19:42:09 -0500

| | Tech Support Test

Name | Abey Gk
E-mail | [email-masked]
Phone Number | (91) 8826639570
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Daycare software, Troubleshooting, Remote access

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capline Services Pvt | PROCESS ASSOCIATE | Dec 31,2020 | 26000
Previous Employer 1 | Capgemini | Software Analyst | Jan 11,2018 | 23000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The basic step i would proceed with is restarting, After that step i will be clearing out all the Caches. I will also be checking to the device internet connection. Last step if the website is down for everybody or only me.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Connect the speaker to power first. Then on the Bluetooth switch or press the button and meanwhile pair the device with my Mobile phone to start listening through the speakers.
What according to you makes you a good candidate for customer service or technical support job? | Conflict resolution skills,  Learning and implementation of the technicals skills everyday. A very Good team work and a Good communication skill.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |