Subject: Tech Support Candidate - Gurdeep Singh
From: Gurdeep Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 14:33:53 -0500

| | Tech Support Test

Name | Gurdeep Singh
E-mail | [email-masked]
Phone Number | (91) 7009624085
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ferozpur (punjab)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Concentrix | Csr | 8/04/2019 | 15000
Previous Employer 2 | BJS | Driver Helpdesk | 29/02/2020 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the internet connection is connected or not
2. Check the configuration of IP address
3. Check if there is yellow triangular icon is showing run system diagnosis.
4. Check the internet modern is working and all the lights are there (specially the blinking light)
5. Confirm about the connection with internet service provider

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen or you can go to the settings of your phone.
2. Touch and hold Bluetooth .
3. Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job?

I decided to go into technical support because I've been fascinated by technology all my life, and I also love working with people. I want to use my technical know-how to directly solve issues customers are having.
Apart from this I am good at html, CSS, JavaScript and few programming languages.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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