Subject: Tech Support Candidate - Pradipta Dutta
From: Pradipta Dutta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 13:51:33 -0500

| | Tech Support Test

Name | Pradipta Dutta
E-mail | [email-masked]
Phone Number | (91) 8697574005
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jio | Assistant Manager | NA | 35k
Previous Employer 1 | ZTE Telecom | Senior Engineer | 30092018 | 32k
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the web address correctly written or not
2. Check the internet connectivity
3. Check with another internet connectivity
4. Check whether the particular website is blocked or not
5. If not try to open the website in other browser
6. If it is opening there then uninstall the previous browser & reinstall the same & again try to open the same.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the bluetooth speaker.
2. Switch on the mobile phone's bluetooth.
3. Search the bluetooth speaker name from the bluetooth panel of the mobile.
4. Then commect it.

What according to you makes you a good candidate for customer service or technical support job? | Technically sound & good customer relationship over phone/mail/face to face.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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