Subject: Tech Support Candidate - Tazhab Khan Tazhab
From: Tazhab Khan Tazhab <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 13:49:09 -0500

| | Tech Support Test

Name | Tazhab Khan Tazhab
E-mail | [email-masked]
Phone Number | (+91) 9354736637
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rampur, UP (hometown)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Zomato.com | CSA | Sep 2019 | 30,000
Previous Employer 1 | Snapdeal.com | CSS | Feb 2016 | 20,000
Previous Employer 2 | Amazon.com | CCE | Feb 2015 | 16,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I will make sure that my internet connection works so I'll open another website in a new tab or window, open a new tab in my browser and make sure search results load properly. Secondly, I will clear the cache and cookies in my browser. Sometimes, cookies and a full cache are the issues. Clearing them or allowing a website to access cookies can clear up website load errors. In the end, I start to diagnose the error by searching it in console panel and follow the steps to resolve it.

Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

Before you restart or shut down your device, make sure to save all necessary work to prevent data loss.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to settings
2.Tap the Bluetooth option
3.Turn on Bluetooth
4.A list of available devices will appear
5.Turn on the speaker that makes it discoverable
6.I will select speaker’s brand name listed and that’s it.

What according to you makes you a good candidate for customer service or technical support job? | I have 4 years of experience in customer service. You should hire me for this position because of my proven ability to maintain strong interpersonal relationships with customers. I am passionate about providing care to those in need in my community, which keeps me motivated and excited about doing my best work.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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