Subject: Tech Support Candidate - Amit kumar Rai Amit
From: Amit kumar Rai Amit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 12:33:24 -0500

| | Tech Support Test

Name | Amit kumar Rai Amit
E-mail | [email-masked]
Phone Number | (+91) 7619821701
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 34
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Birlasoft | Associate Software engineer | November 2020 | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check my Internet connection, after that I will cross check the URL if both are perfect then I will close and restart my browser..
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the Bluetooth connection of both the device then search my speaker in my mobile phone and pair..
What according to you makes you a good candidate for customer service or technical support job? | I have experience in this field and I am very focused and I also love to do support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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