Subject: Tech Support Candidate - Amit Saini
From: Amit Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 12:16:18 -0500

| | Tech Support Test

Name | Amit Saini
E-mail | [email-masked]
Phone Number | (91) 7405966050
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jhunjhunu
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tejas network | Networking engineer | July2020 | 25000
Previous Employer 1 | Akash fashion | Utility engineer | Sep18 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1Will check Whether my Internet is Working Or not

2 Will scan my computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Selected Your mobile phone name In Bluetooth speakers list then Pair This name. With Bluetooth speaker
Here u go

What according to you makes you a good candidate for customer service or technical support job? | It's all about customer handling how u handle your customer
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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