Subject: Tech Support Candidate - Pranshu Bhardwaj
From: Pranshu Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 12:02:02 -0500

| | Tech Support Test

Name | Pranshu Bhardwaj
E-mail | [email-masked]
Phone Number | (0) 7808300684
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Impression Rfid | Maintenance tech support engg | Yesterday | 32000
Previous Employer 1 | Siemens Ltd | Service engg | 31-07-2020 | 30000
Previous Employer 2 | Impression Rfid | Maintenance engg | 31-07-2018 | 23000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, let's figure out where the problem is
The problem only happens with certain websites
Try clearing Firefox's cookies and cache
The website loads but doesn't work properly
The problem only happens on a secure (https) website
The problem only happens in Firefox
The problem happens in all web browsers
Other, less common problems

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn on the mobile Bluetooth.
2-Turn on the speaker .
3-See the speaker Bluetooth name in mobile Bluetooth available device.
4-Now select the speaker Bluetooth name.
5-Now pair the device with mobile if code comes then fill with code to pair device(speaker).

What according to you makes you a good candidate for customer service or technical support job? | I have all technical skills according to my degree & work.I have done this in my previous job technical support & also explanation for trouble & lastly troubleshoot the problem.I have experience of all this.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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