Subject: Tech Support Candidate - Himanshu Kumar Singh
From: Himanshu Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 11:49:59 -0500

| | Tech Support Test

Name | Himanshu Kumar Singh
E-mail | [email-masked]
Phone Number | (91) 9755986997
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Botanical garden
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Telepeformance | Team Leader Operations | 07 Pvt 2019 | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First if we are facing such an issue by restarting the computer. Because many problems resolved by restarting the computers. Because it clears cacheS and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong. Even after doing the same if  their is any issue than Need to make sure that internet connection working proper. Simply open browser. In the address bar at the top, type in google.com, then push Enter or Return. Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type www.ndtv.com in the Search box, then select Google Search. Make sure search results load properly. If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Pair a Bluetooth accessory. After that
Swipe down from the top of the screen of mobile phone along with alsoTouch and hold Bluetooth . While after doing this tap and search for new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | When it comes to customer service, I am a kind of person who always tries to capture the mindset of the customer. Primarily we should know how and when to switch our personality while dealing with different kind of customers coming from different countries. Our Customers should feel very comfortable and friendly while communicating with us. By knowing the attitude of the customer and changing our own style according to him will help the customer to avoid alienated with us.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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