Subject: Tech Support Candidate - Deepanshu Saxena
From: Deepanshu Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 11:36:57 -0500

| | Tech Support Test

Name | Deepanshu Saxena
E-mail | [email-masked]
Phone Number | (+91) 8896522252
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 15
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | HCl | CSE | 30 Dec 2018 | 14000
Previous Employer 2 | HGS | CRO | 20 April 2020 | 18200

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I try to open website in other browser, if still website not open, then we temporary disable the antivirus program, if the problem still persist, then reset the modem or router.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to phone settings.
2.Tap the Bluetooth option.
3. Turn on bluetooth.
4. There will be list of available devices will appear.
5. Select the speeker device.

What according to you makes you a good candidate for customer service or technical support job? | To me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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