Subject: Tech Support Candidate - Vikram Singh
From: Vikram Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 11:15:58 -0500

| | Tech Support Test

Name | Vikram Singh
E-mail | [email-masked]
Phone Number | (91) 9810869689
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Geeta colony, new delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Khelo tech and strategy pvt ltd | Associate business operations | Working here currently | 23000
Previous Employer 1 | Royal datamatics pvt ltd | Technical support executive | 24 feb 2020 | 25000
Previous Employer 2 | Aspiringminds Assessment pvt ltd | Customer support executive | 17 sep 2019 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Try to clear cookies and try to reloading the page. If problem still persists then follow step 2
2.I will inspect the website, try to use console, there is network option available on fire bug. I will get check for any technical issues.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth speaker.
2. Open settings in your mobile phone.
3. Open bluetooth settings and turn it on
4. Check available devices and select speaker.
5. Pair it and if it is paired means it is connected

What according to you makes you a good candidate for customer service or technical support job?

1. Relevant experience as in customer or tech support around 2 years and 3 months
2. Relevant client handling skills.
3. Excellent communication skills
4. Time management skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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