Subject: Tech Support Candidate - Sumit Singh Rathor
From: Sumit Singh Rathor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 11:07:36 -0500

| | Tech Support Test

Name | Sumit Singh Rathor
E-mail | [email-masked]
Phone Number | (91) 9354365068
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Oneindia1solution Business Services | Team Leader | 10 September 2020 | 40-45k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I would check that rather the link was broken or not and then ensure that the website link would not have any malicious functions or activity. Will check my antivirus whether it's a virus or bug. Then accordingly will fix that issue once get the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth.of both phone and speaker
Search nearby Bluetooth speaker
After searching will pair the connection

What according to you makes you a good candidate for customer service or technical support job? | I am a person with patient, good listening habits and also techy kind of person. Have experience in technical support of UK and US process of more than 2 years.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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