Subject: Tech Support Candidate - VISHAL KUMAR
From: VISHAL KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 10:15:04 -0500

| | Tech Support Test

Name | VISHAL KUMAR
E-mail | [email-masked]
Phone Number | (91) 8787818066
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | BIJNOR( UTTAR PRADESH)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | IBM INDIA PRIVATE LIMITED | SYSTEM ENGINEER | 11/09/2020 | 30999
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the internet connection is works correctly or not.
2. Restart the device if needed.
3. Check the website address is authenticated or not.
4. Check the website address is unrestricted or not.
5. Open using the advanced option.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on the Bluetooth speaker.
2. On the Bluetooth within the mobile device.
3. Check the Bluetooth speaker name is present or not within the mobile Bluetooth connected device setting.
4. If the Bluetooth speaker is not connected that refresh and connect the Bluetooth speaker device through the mobile Bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | Because I have experience interacting with my client and senior through the phone call and email both and I easily to resolve average and medium level technical error if needed.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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