Subject: Tech Support Candidate - Riaz Alam
From: Riaz Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 10:00:09 -0500

| | Tech Support Test

Name | Riaz Alam
E-mail | [email-masked]
Phone Number | (91) 8882446225
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sangam vihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Senior associate | 30/06/2019 | 25000
Previous Employer 1 | Exl services | Associate | 27/07/2016 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)Restart your system
2)Remove virus
3)Free up hard disk space
4)Uninstall unnecessary programs

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Place the bluetooth device in pairing mode
2)Select Bluetooth
3)Bluetooth function is switch on
4)Check Bluetooth is enabled or not
5)Check bluetooth speaker on the list

What according to you makes you a good candidate for customer service or technical support job? | According to me customer support executives are required to answer incoming calls,answer inquiries,resolve complaints and provide information customer support executives can be hired by ITes companies.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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