Subject: Tech Support Candidate - Akshay Anant Mudgal
From: Akshay Anant Mudgal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 09:38:02 -0500

| | Tech Support Test

Name | Akshay Anant Mudgal
E-mail | [email-masked]
Phone Number | (09) 8383991628
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Palam Colony  Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Genpact | Process Associate | 1 August 2020 | 23000
Previous Employer 2 | Concentrix | CCE | 7 October 2019 | 17500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

- Check Error code, Google it up on cellular, try to rectify
- Check the data connection, broadband/wi-fi
- Check data speed
- perform soft troubleshoot like restarting router, check connected network.
- perform speed test & try browsing other url

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- power ON the Bluetooth speaker
- power ON the Bluetooth of cellular
- search & connect the Bluetooh speaker from discoverable list
- join/pair BT speaker with cellular device.

What according to you makes you a good candidate for customer service or technical support job?

- I'm from a technical background, personalization with Job
- Experienced with Etisalat tech. support, Virgin Media tech support & domestic customer support as well
- Interacted with various customer through call, mail & personal interaction.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |