Subject: Tech Support Candidate - Om Shankar
From: Om Shankar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 08:49:48 -0500

| | Tech Support Test

Name | Om Shankar
E-mail | [email-masked]
Phone Number | (91) 9811779227
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jharkhand
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Next Education | CEG Managef | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Internet connection
2. Browser cache clearing
3.Correct url

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switching on Bluetooth on mobile
2. Switching on bluetooth on speaker
3. Checking wheater the device is connected or not.

What according to you makes you a good candidate for customer service or technical support job?

Customer is always right.

Work for customer satisfaction.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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