Subject: Tech Support Candidate - Archana Archana Malviya
From: Archana Archana Malviya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 08:39:26 -0500

| | Tech Support Test

Name | Archana Archana Malviya
E-mail | [email-masked]
Phone Number | (91) 9340463072
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | First source pvt ltd bhopal mp | Technical support | Dec 2017 | 8000
Previous Employer 2 | Falcon force pvt LTD gurgaon haryana | Technical support | Jan 2020 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart My Device
Make Sure the Internet Connection Works
Check if the Website is Down for Everybody or Just Me
Check the web address ( URl)  in the address bar is correct
Or remove all the cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available device will appear
If my speaker is not listed, press the button on speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.
After my speaker is paired – the technical term for connecting two Bluetooth devices – we won’t need to go through that set-up again. Just make sure our speaker is on, and our mobile’s Bluetooth is also on.

What according to you makes you a good candidate for customer service or technical support job?

The ideal candidate usually embraces the opportunity to try new ways of doing things. Willingness to work for the intrinsic benefit of work and its ability to enhance character.
And i have the ability and experience to handle every problem efficiently.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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