Subject: FW: Tech Support Candidate - Adarsh Saxena
From: Deeksha Dadu <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Wed, 9 Dec 2020 13:39:06 +0000

Hi Ashish,

This guy has worked in MIS, check him for the position once please

From: Adarsh Saxena <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 8 December 2020 at 10:34 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Adarsh Saxena

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Adarsh Saxena
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9648708280
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Mahipalpur
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Xeam Ventures Pvt Ltd   MIS MANAGER     03/11/2020      19225
Previous Employer 2     Aegis Customer Support Service Pvt Ltd  Executive       15/01/2019      19538
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First for the basic, one need to check if their internet connection is working fine or not.
Clear browser cache and cookies.
You need to make sure if the website is down for everyone or just me.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on your Bluetooth speaker.
Go to settings on your phone.
Tap on Bluetooth option.
Turn on Bluetooth.
List of available devices will appear.
Tap the name of your Bluetooth speaker and follow on-screen instruction if any, that's it you are connected.
What according to you makes you a good candidate for customer service or technical support job? My knowledge of computer and skills gave me a chance to be an admin in GamerConnect which is one of the highlights in my career. So that's why, I am a good candidate for technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English  5