Subject: Tech Support Candidate - Sonal Saxena
From: Sonal Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 08:35:37 -0500

| | Tech Support Test

Name | Sonal Saxena
E-mail | [email-masked]
Phone Number | (91) 7303708787
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Dilshad colony
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Representative | | 23000
Previous Employer 1 | Kct | Admin & front office executive | 31 june 2019 | 25000
Previous Employer 2 | Tch | Sr counter executive | Sep 2017 | 24000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the spelling first then i will check for pop up blocker then i will check whether it is in blocked website or not  then i will  open a website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First i will switch it on the speaker
Open bluetooth of speaker
Open bluetooth of my phone
I will do the pairing then it will be connected

What according to you makes you a good candidate for customer service or technical support job?

Person should be polite
Person should be a good listener
Person should have enough knowledge to solve a problem

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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