Subject: Tech Support Candidate - Abhinav Singh
From: Abhinav Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 08:29:36 -0500

| | Tech Support Test

Name | Abhinav Singh
E-mail | [email-masked]
Phone Number | (+91) 9958392262
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka sec-2
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Evolve Technologies & Services Pvt Ltd | MPLS Engineer | 30/09/2020 | ~21k
Previous Employer 1 | Inknowtech Technologies | L2 Noc Engineer | 30/10/2019 | ~16k
Previous Employer 2 | Trimax It infrastructure & services | Nap Engineer | 20/04/2020 | ~14k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Firstly  check if port 443 for https or port 80 for http is blocked at ISP for that webpage
2 Will get the IP of webpage through nslookup
3 Also will try to ping the IP through command prompt

4 If we are getting ping then will check after clearing cache
5 Else if no ping will try to trace route and will see where it is getting stuck
6 Will check with ISP

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | I feel that I'm qualified because I have a B.tech degree in Electronics and communications. I have advanced skills with Technical support tools like CRM. Also, I have 3.3 years of experience as a technical support specialist in the software industry. I know your company operates on global scale, and I can provide support in both English and Hindi
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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