Subject: Tech Support Candidate - Alpi Goel
From: Alpi Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 08:01:59 -0500

| | Tech Support Test

Name | Alpi Goel
E-mail | [email-masked]
Phone Number | (201301) 8279876680
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Tech Mahindra Pvt ltd | Cce | 28 SEP 2018 | 12,500k
Previous Employer 2 | Ienergizer | Cce | 22 Apr 2020 | 20,000k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly , it should be check that what type of type is show while open a website i.e www.ndtv.com.
Then we trouble shoot the customer that for once he off/ on the internet.
We also provide the user other platform for opening this site .
If with further process website is not open so we help with our other source either media that website should be open.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly , switch on the Bluetooth speaker
Then on Bluetooth option in your mobile .
Search the device name i.e Bluetooth speaker name.
As find the name of Bluetooth speaker then paired or connect with that.
As mobile phone connect with Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | As I am having experience of 2.5 +years so I am having the skills that I am good candidate and having the fluency to solve the query regarding the customer's issue and solve it at a same time that I try my best.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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