Subject: Tech Support Candidate - Rukhsar Begam
From: Rukhsar Begam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 07:59:17 -0500

| | Tech Support Test

Name | Rukhsar Begam
E-mail | [email-masked]
Phone Number | (91) 7838868068
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | East Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Incoming & Outgoing Calls

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Bigly Technologies Pvt. Ltd. | Executive: E-commerce & Customer Support | July 2020 | 17000
Previous Employer 2 | Dream Care Furnishing Pvt. Ltd. | B2B Sales Executive | October 2020 | 18500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I will get an error while open a website then we will get a message showing on screen then i will follow all those to troubleshoot the problem

Please list the steps to connect a Bluetooth speaker to your mobile phone.

No idea.

I didn't try this ever.

What according to you makes you a good candidate for customer service or technical support job? | I want to enhance my skills in e-commerce sector with my good experience in customer support & I'm very dedicated towards my work & responsibilities that's why i think I'm a good candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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