Subject: Tech Support Candidate - RAGHURAM RUDRABHATLA
From: RAGHURAM RUDRABHATLA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 07:58:13 -0500

| | Tech Support Test

Name | RAGHURAM RUDRABHATLA
E-mail | [email-masked]
Phone Number | (86888) 51157
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Virtusa consulting services | Associate software engineer | March12 | 39847
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I do the basic checks. I will check whether my internet is working properly or not and the strength of the internet is good or not. Then I will cross check the site name whether any spelling mistakes are there. If everything is fine then I will check the IP address. I will check whether the server is fine o
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all I will open settings in my phone then I will go to bluetooth option. Then open the bluetooth and turn it on. Then I will check to pair a new device and when the name populates I will connect to the device.
What according to you makes you a good candidate for customer service or technical support job? | Need good communication skills along with technical skills and understand the situation and the queries asked by customers and provide them the solution in quick time. In customer service customer satisfaction is the key.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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