Subject: Tech Support Candidate - Shobana Senthamizhselvan
From: Shobana Senthamizhselvan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Dec 2020 07:45:05 -0500

| | Tech Support Test

Name | Shobana Senthamizhselvan
E-mail | [email-masked]
Phone Number | (91) 9354767547
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida, sector-50
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Wipro technologies | Senior software engineer | 28 July 2016 | 40000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First and foremost  I will do is restart and check if it works. Even if it dint work I will check the internet connection whether there is a high range of connection. And also check the website  searches till the end. It might be the problem from the website also.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the bluetooth speaker and also enable
the bluetooth in mobile phone.
2. Bluetooth name will be scanned nd shown in the
mobile phone and touching on the particular name
you can pair up the device and proceed

What according to you makes you a good candidate for customer service or technical support job? | Customer calls us for the  clarification in website or the device technically. They may not know some features inside technically so that we can able to help them providing step by step procedures to solve it. And even if we dont know some features we can able to learn , gain and share knowledge through it.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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